Blog · 2026-05-03
How to Reproduce Customer-Reported Bugs
Techniques for turning incomplete customer reports into reproducible defects.
Ask for the path, not a novel
You need the shortest reproduction path. Session replay context, when available, shows what the customer actually did before filing the report.
Check the technical trail
Failed requests, storage state, and browser details explain many “works on my machine” mismatches. OwlTrace surfaces those beside the visual report when captured.